Live Video Chat

Engage customers directly with seamless peer-to-peer video

Live Video Chat

Engage customers directly with seamless peer-to-peer video

Effortless Customer Engagement

Unlock Real-time Empathy with AI Video Sentiment Analysis

  • High-Quality Audio and Video: Crystal clear video and high-quality audio for an immersive communication experience, powered by WebRTC technology.
  • No Installation, Browser-Based: Easily connect with customers directly through any native browser on any platform, eliminating the need for downloads or installations.
  • Omnichannel Escalation & Click-to-Video: Enable instant connection with a single click. Seamlessly escalate interactions from various channels (chat, email, voice, SMS, social media) into engaging video conversations, including voice call to video and chat escalation to video.
  • Intuitive and Easy to Use: Easy to set up and use directly with integrated platforms like Genesys, Five9, Talkdesk, Zendesk, Salesforce, Amazon Connect, or with other CX and CRM platforms

Features

In-Call Controls

Both agents and customers control video and audio. Agents have additional capabilities including screen sharing, hold, request assistance, snapshots, recording, background blur, and file sharing. Customers can also adjust view modes.

Snapshot & Annotation

Agents can save an image of the visitor's video stream during an interaction. Agents can also add notes and pointers on a saved snapshot.

Virtual Background

Upload and select a virtual background. Agent in-call functionality includes blurring the background. Native virtual background support relies on third-party providers.

3-Way Calling / Request Assistance

Add an additional agent to the video call to bring in experts for complex issues.

Extended Functionality

  • Screen Sharing: Screen sharing allows a customer to quickly visualize their problem to the agent or for the agent to present a more efficient solution visually. Both Agent and User Screen Sharing are supported.
  • Document Sharing / Secure File Transfer: Allows the Agent to send a file to the Customer via P2P Transfer.
  • Secure Call Recording: Capture and store important video interactions for later review, analysis, or training purposes.
  • Scheduled Meetings: Plan future interactions based on agent availability, initiated by agents or consumers. Reminder emails can be configured too.

Experience It Yourself

Experience the power of Video Engager with a free trial or request a demo now!