AI Agents Integration

Bridge the Gap Between Automation and Human Empathy with Seamless AI Bot-to-Video Escalation

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Visual Sentiment Analysis

Where AI Meets Empathy: Understand customer sentiment in real-time to boost sales, enhance support, and build stronger connections

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Automation When You Can, Human Empathy When You Must

  • Elevate CX: AI bots are transforming customer service—but they can't do it all. When interactions get complex or emotional, customers still crave a human touch. VideoEngager enables a smooth, intelligent escalation from virtual assistants to live video agents—turning frustration into trust and efficiency into loyalty.
  • Automate Escalation, Not Empathy:  AI bots  IBM Watson, Dialogflow, or OpenAI can initiate a video call when the situation demands human attention. The transfer is seamless, secure, and real-time—no downloads, no delays.
  • Enhanced Customer Connection: Foster stronger relationships through personalized, empathetic real human engagement.

Key Benefits

  • Real-Time Agent Handoff: Before initiating a call, our system checks for live agent availability inside your contact center (AWC Connect, ZenDesk, Genesys, Five9, etc.). This ensures no dead ends—only smart handoffs that keep conversations flowing and customers engaged.
  • Secure, Compliant, Scalable: All video sessions are authenticated, encrypted, and compliant with industry standards like SOC2, HIPAA, PCI, and GDPR. Whether you're in finance, healthcare, or retail, your customer data remains protected throughout the escalation.
  • Pre-Integrated with Leading IVAs — Easy to Customize: API is already integrated with popular AI platforms like Five9 IVA, IBM Watson, Dialogflow, and OpenAI. For custom-built bots or platforms, implementation is fast and straightforward—enabling rapid deployment without complex development cycles.
  • Maintain Scalability: Ensure scalability to handle high interaction volumes without compromising quality, by allowing the AI to handle simple requests while intuitively routing complex scenarios to live video agents

Experience It Yourself

Experience the power of Video Engager with a free trial or request a demo now!