Live Screen Sharing and Annotations

Visual Clarity, Instant Action

Live Video Chat

Engage customers directly with seamless peer-to-peer video

Bring clarity and speed to every conversation

real-time screen sharing and live annotation

  • Share Instantly, Solve Faster: Agents and customers can instantly share screens to gain clarity on issues or demonstrate workflows. No downloads required—just seamless, browser-based collaboration that reduces friction and improves resolution speed.
  • Draw, Highlight, Guide - Together: Highlight key areas, draw attention to action points, or walk users through complex screens with on-screen markups. Real-time annotations help eliminate miscommunication and turn talk into action
  • Embedded Anywhere: Screen sharing and annotation tools are available directly within your existing contact center, CRM, or standalone VideoEngager deployment—no added complexity, just better customer engagement

Value, Versitility, Impact

Fix faster by seeing the issue directly

Eliminate guesswork and reduce resolution time by allowing agents or customers to share their screen in real time. Agents can instantly identify problems — whether it's a browser error, app issue, or misconfigured setting — and provide accurate, targeted support without back-and-forth confusion.

Guide visually through setup, portals, or forms

Help customers complete complex forms, navigate customer portals, or configure settings with confidence. With screen sharing and live markups, agents can guide users step-by-step and visibly indicate where to click or what to input — eliminating errors and boosting satisfaction.

Resolve on first contact with live markups and instructions

Combine screen sharing with annotation tools to mark up shared screens in real time. Agents can highlight buttons, draw arrows, and circle critical areas to provide crystal-clear guidance — ensuring faster issue resolution and fewer repeat calls.

Close faster by walking buyers through contracts or options

Use screen sharing to walk decision-makers through proposals, contract terms, or pricing options in real time. Live annotations make it easy to clarify key points, address concerns, and align on details — accelerating decision-making and shortening the sales cycle.

Experience It Yourself

Experience the power of Video Engager with a free trial or request a demo now!