VideoEngager for Five9
Elevate Your Customer Experience with VideoEngager for Five9
VideoEngager for Genesys
Elevate Your Customer Experience with VideoEngager for Genesys Cloud CX
Bringing Empathy to the Digital World
Customers crave personalized and efficient interactions. While chat, voice and AI bot interactions are common, they often fall short in complex situations where empathy and personal touch are paramount.
VideoEngager bridges this gap by seamlessly integrating with Five9 to provide face-to-face, real-time video conversations that enhance customer engagement and drive business results.
The Power of VideoEngager + Five9
VideoEngager empowers your agents and customers to connect instantly through a simple click, fostering a human connection that resolves complex issues effectively.
- Enhance Customer Engagement: Provide a more engaging and interactive experience for customers. Build trust and personalize interactions.
- Improve Collaboration and Productivity: Enable agents to interact more effectively when resolving complex issues.
- Secure Call Recording: Capture and store important video interactions for later review, analysis, or training purposes.
- Scheduled Meetings: Plan future interactions based on agent availability, initiated by agents or consumers. Reminder emails can be configured too.
Secure, Compliant, Scalable
VideoEngager prioritizes security and compliance, adhering to industry standards such as GDPR, SOC 2, PCI DSS, HIPAA, and ISO 27001.
Our secure recording infrastructure that ensures your data is protected.
Real-time scalability and deployment across any region according to compliance requirements.
Key Features
No Download Required
Easily connect with customers directly through any native browser on any platform, eliminating the need for downloads or installations.
Secure Call Recording
Capture and store important video interactions for later review, analysis, or training purposes.
High-Quality Audio &Video
Crystal clear video and high-quality audio for an immersive communication experience, powered by WebRTC technology.
Omnichannel Escalation to Video
Enable instant connection to Video with a single click. Seamlessly escalate interactions from any channels - chat, email, voice, SMS, social media, AI bot and click to video.
Rich Feature Set
Screen sharing, Snapshots & Annotations, 3-Way call, Virtual backgrounds, Schedule Meetings.
Where Empathy Meets Intelligence
Seamlessly escalate from an AI bot interaction to a face-to-face video engagement
VideoEngager for Five9 in Action
Experience It Yourself
Experience the power of Video Engager with a free trial or request a demo now!