AI-Powered Customer Engagement

Transform Customer Interactions with AI-Driven Video and Real-Time Analytics.

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Visual Sentiment Analysis

Where AI Meets Empathy: Understand customer sentiment in real-time to boost sales, enhance support, and build stronger connections

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AI at the Speed of Conversation – VideoEngager for Real-Time, Data-Driven CX.

  • Seamless Integration with AWS Transcription Services: VideoEngager leverages AWS Transcription Services to provide real-time speech-to-text capabilities, enhancing customer interactions with accurate, AI-driven insights. By automatically transcribing video conversations, businesses can analyze call data, improve agent performance, and ensure compliance with industry standards.
  • Enhanced Data Intelligence with Verint Engagement Data Management: Our integration with Verint Engagement Data Management unlocks the power of AI-driven analytics to capture, organize, and analyze customer interactions. This allows enterprises to extract actionable insights, improve customer experience, and enhance compliance with AI-powered engagement solutions
  • Post Call Sentiment Insights: track emotional shifts across the conversation timeline utilizing our real-time sentiment analysis. Customizable sentiment configurations, businesses can fine-tune the analysis to align with their specific customer engagement goals and industry standards.

Key Benefits

  • Real-Time AI Insights: Improve agent response times with live transcription and sentiment analysis
  • Secure, Compliant, Scalable: All video sessions are authenticated, encrypted, and compliant with industry standards like SOC2, HIPAA, PCI, and GDPR. Whether you're in finance, healthcare, or retail, your customer data remains protected throughout the escalation.
  • Data Driven Decision Making: Leverage AI-powered analytics to understand customer behavior
  • Maintain Scalability: Ensure scalability to handle high interaction volumes without compromising quality, by allowing the AI to handle simple requests while intuitively routing complex scenarios to live video agents

Experience It Yourself

Experience the power of Video Engager with a free trial or request a demo now!