BAC Credomatic, a leading financial group in Central America, transformed its customer communication by moving to the Genesys Cloud platform and incorporating VideoEngager's video call solution. This upgrade improved efficiency, productivity, and customer satisfaction.

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The implementation of video calls enabled BAC Credomatic to quickly adapt during the pandemic, reducing costs and increasing customer satisfaction. In 2023, BAC Credomatic successfully conducted over 143,000 video calls with an average effectiveness rate of 80%.

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"We have managed to place key customer information on the agent's screen, providing them with insights and enabling them to make real-time decisions." - Cinthya Moreno Gómez, Service Channels Corporate Director, BAC