Empower Your Field Team. Resolve Faster. Remotely.

Engage prospects face-to-face for personalized demos and consultations

Why Video for Remote Assistance

50% Fewer Truck Rolls

Live video replaces costly on-site visits with real-time remote resolution.

25%-40% Reduced Handling Time

Agents identify and fix issues faster when they can see the problem directly.

15%+ Higher First-Call Resolution (FCR)

Resolve issues in a single interaction by eliminating guesswork.

Live Expert Support Minus the Cost

Confused person trying to fix his router without VideEngager

Without VideoEngager

  • Delayed Issue Resolution: Field teams rely on phone calls or photos, creating miscommunication, repeat visits, and extended downtime.
  • Limited Collaboration: Complex problems are hard to solve when experts and specialists can’t easily join live troubleshooting sessions.
  • High Operational Costs: Frequent on-site dispatches drive up costs and waste valuable technician and expert resources.

With VideoEngager

  • Instant Visual Support: Connect field teams and customers to remote experts in real time via secure, browser-based video—no downloads or app installs required.
  • Enhanced Live Collaboration: Share screens, annotate live video, and invite additional experts with seamless 3-way calling to resolve issues faster and more accurately.
  • Proven Cost Savings: Reduce truck rolls, speed up resolution times, and improve customer satisfaction with secure session recordings and full audit trails for quality assurance.
Engineer working with wires while on video chat

Who’s Winning With VideoEngager?

Two people conversing over a video call / chat
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"Using VideoEngager, were able to service client equiment while reducing truck rolls by 50%

— Pacific NorthWest Telecommunications Provider

Ready to See It in Action?

Start your free trial or book a personalized walkthrough with our team today.