Empower Your Field Team. Resolve Faster. Remotely.
Engage prospects face-to-face for personalized demos and consultations
Why Video for Remote Assistance
50% Fewer Truck Rolls
Live video replaces costly on-site visits with real-time remote resolution.
25%-40% Reduced Handling Time
Agents identify and fix issues faster when they can see the problem directly.
15%+ Higher First-Call Resolution (FCR)
Resolve issues in a single interaction by eliminating guesswork.
Live Expert Support Minus the Cost
Without VideoEngager
- Delayed Issue Resolution: Field teams rely on phone calls or photos, creating miscommunication, repeat visits, and extended downtime.
- Limited Collaboration: Complex problems are hard to solve when experts and specialists can’t easily join live troubleshooting sessions.
- High Operational Costs: Frequent on-site dispatches drive up costs and waste valuable technician and expert resources.
With VideoEngager
- Instant Visual Support: Connect field teams and customers to remote experts in real time via secure, browser-based video—no downloads or app installs required.
- Enhanced Live Collaboration: Share screens, annotate live video, and invite additional experts with seamless 3-way calling to resolve issues faster and more accurately.
- Proven Cost Savings: Reduce truck rolls, speed up resolution times, and improve customer satisfaction with secure session recordings and full audit trails for quality assurance.
Who’s Winning With VideoEngager?
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"Using VideoEngager, were able to service client equiment while reducing truck rolls by 50%
— Pacific NorthWest Telecommunications Provider
Ready to See It in Action?
Start your free trial or book a personalized walkthrough with our team today.