Reporting and Analytics
Get Robust and Valuable Engagement Data on Your Clients
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Engage customers directly with seamless peer-to-peer video
Robust Reports
Real-Time Reporting and Analytics to Drive Better CX Outcomes
- Actionable Insights At A Glance: Track key metrics like interactions, sessions, success rates, and engagement time across agents, channels, and timeframes—instantly accessible in a unified dashboard.
- Visible Performance Trends: Monitor and compare real-time agent and team performance with detailed time-series charts that break down interactions by type, success rate, and channel—including video sessions.
- Optimize Operations with Data-Driven Decisions: Make smarter business decisions with filterable reports by agent, date, and session type. Identify performance gaps, peak usage times, and opportunities to improve customer experience.
- Leverage AI With Sentiment Score: Post-call sentiment analysis score allows managers to review how the agent performance affected customer reactions for better responses.
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