Reporting and Analytics

Get Robust and Valuable Engagement Data on Your Clients

Live Video Chat

Engage customers directly with seamless peer-to-peer video

VideoEngager dashboard showing interaction analytics, session success rates, and time series charts for video calls.

Robust Reports

Real-Time Reporting and Analytics to Drive Better CX Outcomes

  • Actionable Insights At A Glance: Track key metrics like interactions, sessions, success rates, and engagement time across agents, channels, and timeframes—instantly accessible in a unified dashboard.
  • Visible Performance Trends: Monitor and compare real-time agent and team performance with detailed time-series charts that break down interactions by type, success rate, and channel—including video sessions.
  • Optimize Operations with Data-Driven Decisions: Make smarter business decisions with filterable reports by agent, date, and session type. Identify performance gaps, peak usage times, and opportunities to improve customer experience.
  • Leverage AI With Sentiment Score: Post-call sentiment analysis score allows managers to review how the agent performance affected customer reactions for better responses.

Experience It Yourself

Experience the power of Video Engager with a free trial or request a demo now!