Cut Truck Rolls in Half with Live Video Support
Resolve technical issues, verify installations, and guide customers remotely with secure, real-time video—no technician required on-site.
Live Video Chat
Engage customers directly with seamless peer-to-peer video
Built for Telecommunications Support
Secure by Design
SOC 2, ISO27001, PCI, GDPR, and zero data retention.
Instant Integration
Embed into any CCaaS or CRM.
Stop Truck Rolls
Deliver real consultations—remotely.
Boost Agent Productivity
Resolve faster with visual collaboration.
Video Across the Customer Journey
Transform Every Part of Servicing Telecommunications Providers
From providing customer support to servicing complex equipment, maximize your organizational efficancy and reduce costs with video capabilities
Remote Troubleshooting & Setup
Agents walk customers through router setups, cable connections, and TV box configurations—live on video.
Field Support for Technicians
Enable remote experts to assist junior field reps via real-time video guidance.
Device & Equipment Inspection
Use front-facing cameras to check for physical issues (e.g., damaged cables, incorrect ports).
Enterprise-Grade Security
Zero data touch—no video is stored
Fully encrypted sessions - AES256 Data In Transit Encryption, TLS V1.3 Data at Rest Encryption
SOC2, ISO27001, PCI-DSS, GDPR Certifications
Full support for local data residency
The Business Impact
- 50% Fewer Truck Rolls
- Cost Reductions due to Reduced Staff
- Higher trust and satisfaction
- 60–80% faster issue resolution for common setup problems
- Reduced technician wait times and missed appointments
Get Started Now
Start a free trial or request a personalized demo of VideoEngager today!v