Secure Recording & Archiving
Built for Compliance, Privacy, and Control
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Engage customers directly with seamless peer-to-peer video
Tailored To Organizational Needs
Flexible and secure video and audio recording options tailored for regulated industries
- Storage That Fits Your Environment: Cloud, Private Cloud, or On-Premise, store recordings in a shared AWS infrastructure, your own private cloud (such as Amazon S3 or Azure), or on-premises. Your data stays in your control, wherever you choose to host it.
- Secure By Design: Recordings are encrypted using AES-256 at rest and protected with SSL/TLS during transit. Role-based and attribute-based access controls (RBAC & ABAC) restrict access to authorized users only—backed by complete audit trails for accountability.
- Meets Global and Industry-Specific Standards: VideoEngager supports regulatory needs across SOC2, GDPR, CCPA, HIPAA, and PCI.
- Intuitive and Easy to Use: Easy to set up and use directly with integrated platforms like Genesys, Five9, Talkdesk, Zendesk, Salesforce, Amazon Connect, or with other CX and CRM platforms
Features
Strong Encryption
AES-256 for data at rest, SSL/TLS for data in transit. Data is encrypted before external storage.
Strict Access Controls
Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC)
Data Residency
Infrastructure ensures data stays within your customer's boundaries when hosted on your premises or private cloud.
Detailed Audit Trails
Comprehensive logging for accountability
Experience It Yourself
Experience the power of Video Engager with a free trial or request a demo now!